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What can security guards do to improve their communication with clients and the public?

Only communicate in urgent situations

Engage in regular conversations and check-ins

Engaging in regular conversations and check-ins is essential for security guards to establish trust and rapport with clients and the public. This proactive communication helps to clarify expectations, gather feedback, and address any concerns in a timely manner. By maintaining open lines of communication, security personnel can demonstrate their commitment to safety and responsiveness, fostering a sense of security among those they serve.

Relying solely on urgent situations for communication can create a reactive environment, where potential issues go unaddressed until they escalate. Similarly, avoiding discussions about security protocols diminishes transparency and can lead to misunderstandings about the safety measures in place. Limiting discussions to official reports restricts interaction and does not encourage ongoing dialogue, which is crucial for effective security management. Therefore, regular engagement is the most beneficial approach for enhancing communication.

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Avoid discussing security protocols

Limit discussions to official reports

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